Shipping & Returns
Shipping Within Europe
Orders within the EU typically arrive within 2-5 business days. Shipping costs €7.99, or free on orders over €100.
Shipping Outside Europe
For destinations outside the EU, delivery generally takes 5-10 business days. We ship with FedEx, DHL, UPS, Lietuvos paštas, Omniva, or LP Express, depending on your location and parcel size, and fees typically range between €10 and €30. Every order is shipped with tracking, and delays caused by customs processing are occasionally outside our control.
Customs and Import Charges
If you’re ordering from outside the EU, your country may apply import duties or customs fees upon arrival. These charges are set by your local customs authority and are the buyer’s responsibility. We’d recommend checking with your local customs office before placing an order if you’re unsure what to expect.
Free Shipping
Orders over €100 ship free, outside of promotional periods.
Processing Time
Orders are packed and shipped within 2-5 business days of purchase, not including weekends or public holidays. Once a parcel is in the courier’s hands, delivery timing is outside our control.
Changing an Order
Once your order has shipped and a tracking number has been issued, we’re no longer able to make changes to it. If you need to adjust something, reach out as soon as possible after ordering at info@allblackvintage.com and we’ll do what we can.
Your Right to Return
You have 14 days from the date of delivery to return an item, no reason required. This window runs from the day the item reaches you or whoever you’ve nominated to receive it.
To start a return, simply email us at info@allblackvintage.com with your order number. Once we’ve received the item back and confirmed its condition, we’ll process your refund within 5 business days, using your original payment method, excluding original shipping costs.
What Makes an Item Eligible for Return
Because every piece we sell is a curated, one-of-a-kind vintage find, we ask that returned items:
- be sent back within 14 days of delivery;
- arrive unworn and in the same condition they were sent in;
- include everything they arrived with — authenticity card, any original tags, dust bag, and packaging;
- for footwear, be returned in the original shoe box, with soles unmarked;
- for jewellery, be returned in its original packaging and with any accompanying documents; and
- show no additional wear beyond trying the item on.
If an authenticity or brand tag was attached to your item, please leave it in its original position — removing it may affect your eligibility for a return.
We may reduce your refund, or decline the return, if an item comes back worn, damaged, altered, or missing its original authenticity documentation.
What Can’t Be Returned
As each piece is one of a kind, we’re unable to offer exchanges for a different item. Items marked as Final Sale at the time of purchase are also not eligible for return, unless the item arrives damaged or faulty.
Faulty or Damaged Items
If your item arrives damaged, faulty, or doesn’t match how it was described on the site, email us at info@allblackvintage.com as soon as possible, ideally with a photo. This is separate from our standard returns policy and doesn’t affect your 14-day return window — we’ll cover the cost of return shipping and offer a full refund, including original shipping costs.
Sending a Return Back
Return shipping costs and any risk in transit are the customer’s responsibility, except in cases of a faulty or damaged item as above. Please send returns, with tracking, to:
All Black Vintage
UAB Narla Global
Žygio g. 92-97
LT-08242 Vilnius, Lithuania
We recommend using an insured, trackable shipping method — we’re unable to take responsibility for items lost or damaged on their way back to us, and a refund can only be processed once the item has arrived or delivery is confirmed.
Questions
If anything about shipping or returns is unclear, email us at info@allblackvintage.com.